Shipping & Refusal Policy

RehabCart uses International and Domestic Shipping Contractors for most of their shipping needs, logistic support and services to fulfill orders for their User.

On most RehabCart Orders, users will receive a tracking number by e-mail. However, when order is drop shipped from the merchant’s or manufacturer’s or vendor’s warehouse, an e-mail notification may not be provided.

Every effort is made to process and ship in-stock items the day the order is received. Orders received after 2:00 P.M. IST time will be shipped the following business day. For urgent deliveries, please contact us at support @rehabcart.com. Kindly note that for urgent deliveries, additional charges shall be applicable on the same, subject to the policies of our International and Domestic Shipping Contractors

A backorder notification will be sent on any item that is not in stock.

Transit Times

Transit time of merchandise or products is the planned traveling time from merchant’s or manufacturer’s or vendor’s warehouse to the user. This shall include time for customs clearance at the port of entry in India. Custom clearance time depends on the availability of appropriate documents, waiting period and payment of customs clearance charges or duties if any. It can take ideally from 3 -7 working days. Kindly note that Production Lead Time and Transit time are different terms.

Times listed are for items in stock, shipping via Ground Service from the RehabCart warehouse, located in Ahmedabad, Gujarat.

North West: 7 – 10 days

South-West: 7 – 10 days

Mid-West region: 7 – 10 days

North-East: 7 – 14 days

South-East: 7 – 14 days

For Overseas/ International orders drop-shipped from the merchant’s or manufacturer’s or vendor’s warehouse may experience longer transit times depending on the time duration in manufacturing of the customized and special product, foreign location of the merchant’s or manufacturer’s or vendor’s warehouse, Shipping time, Custom Clearances, waiting period and delivery after entrance in Indian Territory.

Kindly refer our Production Lead Time Policy of Manufacturer for more clarity.

Consignment Shipping

When your consignment arrives…

Immediately upon arrival, inspect your shipment. Delivery drivers must wait for the product to be inspected at time of delivery.

Consignment damage happens on less than 10% of all consignment shipments. If any damage is found, it is very important that you write detailed damage notes on the consignment bill before signing.

If you consider the damage to be excessive, refuse the delivery and raise a query ticket at RehabCart on support@rehabcart.com.

• Inspect your delivery thoroughly in person. In case of your absence request to your representative to do the needful on your behalf.
• Open all packages and visually inspect for scratches, cracks, tears, and punctures.
• If applicable, open all drawers and doors, and inspect all corners.
• Look under the pallet to see if there is hidden damage caused by a forklift.

Please note that Shipment is taken over by third-party Service Providers, hence RehabCart.com will not be liable for any claim or damages directly or indirectly. However, we will help you to ensure that we will co-ordinate with the shipment provider to ensure the delivery to your given address. Policy and terms for shipment may differ based on the service provider we choose for the territory, so RehabCart will only take responsibility for support and coordination between User and Shipment Provider.

Insurance

For insurance of the product or delivery, you may directly contact the shipment company as they will be contacting you via email. You need to check your spam folder for the email if it’s not received on the mailbox. Insurance for shipment is again subject to shipment provider’s policy and terms and condition. Kindly review the terms from their website carefully before ordering. Being an online platform for connecting the products to retail users / corporate users, RehabCart is only a provider of informative support. Tracking of your shipment is subjected to input received from the Shipment Company or logistics company only.

Shipping Estimates

The RehabCart web site automatically calculates the shipping cost based on standard shipping algorithms. We reserve the right to make the necessary corrections due to an electronic error. If the corrected amount results in a higher shipping fee of over the earlier fixed shipping fees, you will be contacted for approval prior to shipping. The link of the shipping contractors’ website will be providing a clear picture of the rates and weights correlation for the shipping of the product.

Factory-Direct Orders

Many of our products ship factory direct. Some merchant’s or manufacturer’s or vendor’s require a minimum order and may charge for broken cartons. Some merchant’s or manufacturer’s or vendor’s will not ship less than a full caseload. Some bulky items may require an additional freight amount above what is shown in our system due to overweight and oversized product. In this case, you will be notified as soon as possible. You will also have the option to cancel the order at that time.

Shipping (Package and Parcel) Delivery Refusal Policy:

After placing the Rehabcart order, if the user refuses delivery of a package or if the package is returned as undeliverable to the delivery address the user provided, then the user will be responsible for refusal shipping charges, return shipping charges, and shall be subjected to “Return, Restocking and Refund Policy. Please ensure that you understand how the ordered item(s) will be delivered and make arrangements to receive the order when it arrives at the ship to address that is provided with the Rehabcart Order. This policy applies to all Rehabcart Orders and is applicable to both freight deliveries and standard ground deliveries or any other mode of shipping delivery.