Sales and Support Policy

With the trained service providers, staff and contractors, RehabCart provides all kinds of aftersales support including service and maintenance of all physiotherapy and rehabilitation devices marketed by RehabCart. Some of our most popular services are:

Technical Support

We can provide remote support for you and your end-user including a dedicated phone line if required. Kindly contact us on support@rehabcart.com and we will get back to you in 2 – 5 working days.

Upgrades

Upgrading the device from the older version to the latest one with changes in important spare parts. Kindly send us an e-mail on support@rehabcart.com and confirm the service charges before the order request.

Servicing

Regular maintenance of your device is important as per the specification of the manufacturer. Kindly send us an e-mail on support@rehabcart.com and confirm the service charges before the order request.

End-User Training

Training for users is conducted within Rehabcart’s facilities, user facilities or on-site with the end-user. Kindly send us an e-mail on support@rehabcart.com and confirm the service charges before order request.

Refurbishments

Return your device to base for refurbishments. Kindly send us an e-mail on support@rehabcart.com and confirm the charges before the order request.

Repairs

Return the device to base or get on-site repairs with full return control and documentation. (Please call and confirm the service charges before the order).

Redesign

Product redesign to accommodate changes within regulations or as per end-user requirements.

Value Engineering

Ongoing design improvements with seamless transfer back to manufacturing unit totally depends on the manufacturer policy. Please refer to the manufacturer policy provided in product description.

Obsolescence Mitigation

Long-term successful relationships with our users have led us to generate obsolescence mitigation strategies to ensure that we can help you to cope with changes in supply and demand.

We can work with you to generate and implement solutions for:

• Lifetime Purchase of components (depends on manufacturer policy, subject to change without prior notice)
• Alternative sourcing
• Module re-engineering
• Product redesign

Kindly note that the above policies and services are subject to change without any prior notice in order to continuous improvement in our systems and processes.

If you require any support, you can contact our quality assurance department by emailing at support@rehabcart.com