Frequently Asked Questions

The user/claimant is typically required to pay for return shipping per the written terms of the manufacturer’s product warranty document. If the item is deemed to be defective by the manufacturer within the warrantable period, the product manufacturer will then decide whether to repair, replace, or refurbish the warrantied item. The replacement product will be shipped from the merchant or manufacturer or vendor warehouse to the user, at the risk, liabilities, and cost of the user’s only.

As per RehabCart policy, orders received after 2:00 P.M. IST time will be shipped the following business day. For urgent deliveries, please contact us at support @rehabcart.com. Kindly note that for urgent deliveries, additional charges shall be applicable on the same, subject to the policies of our International and Domestic Shipping Contractors.

To avoid Restocking Fees or Charges, kindly refer all technical specifications, consult your Rehabilitation Expert, if required; and review all merchant’s or manufacturer’s or vendor’s terms & policies before placing any Orders from Rehabcart.com.

Due to nature of industry classification and nature of business, returns will be subjected to Restocking Fees or Charges. All merchandises or products fulfilled from any International Merchant or Manufacturer or Vendor are subject to a 50% minimum Restocking Fees or Charges. All merchandises or products fulfilled from any Domestic Merchant or Manufacturer or Vendor are subject to a 25% Restocking Fees or Charges.

For any return within due course of time, the product must be in new, resalable, unmarked condition, and in original and unopened packaging. Any intentional damage will be non-acceptable for return. A Return Material Authorization number (RMA) is always required. To obtain an RMA number, please contact RehabCart Customer Service at support@rehabcart.com

Users can cancel the order within 24 hours of placing of the order on RehabCart.com; or before the Order is processed by RehabCart.com to the merchant or manufacturer or vendor, whichever is earlier. In case, the order has already been shipped, user can return the order. All such cancellations will be subject to “Return, Restocking & Refund Policy” of RehabCart.com with Restocking Policy.

Prices on the website are valid for orders placed online only; they are not valid by email or phone. Prices are subject to change without prior notice. The prices listed on the product pages do not include applicable taxes and shipping costs. We do our best to offer you the best pricing. At instances, it’s possible that some pricing error may occur; we will do our best to honour our marketed prices and keep it the situation right, however, in certain cases where this is not possible, we reserve the right to cancel your order.

We at RehabCart.com do our best to keep the product descriptions and images up-to-date. The images used on our website are for illustrative purposes only. You can refer to product descriptions, data sheets or contact our sales personnel for more information. If contradictory information occurs, we will do our best to make the situation right (refer to return policy).

Our product experts are available by email from Monday to Friday from 10am to 7pm (IST). All emails sent outside these hours are taken care of the following morning with the highest of priorities. You can also fill out our “How May I Help You” form available on our Contact Us Page and we will ensure to cater to your queries and grievances in time.

RehabCart is an intermediary between User and Sellers/ Merchants/ Manufacturers/ Vendors of Merchandise or Products. The warranty on any of the Product will be as per the norms provided by Sellers/ Merchants/ Manufacturers/ Vendors. RehabCart is not taking any liability or any responsibility to provide any kind of warranty on any Product’s and its spare parts and any other tools or accessories attached/related to Merchandise or Products.

For more information click here.

If the item is deemed to be defective by the manufacturer within the warrantable period, the product manufacturer will then decide whether to repair, replace, or refurbish the warrantied item. The replacement product will be shipped from the merchant or manufacturer or vendor warehouse to the user, at the risk, liabilities, and cost of the user’s only.

If a user requests us to assist them with a product replacement of a warrantied item before the return of the originally purchased item has occurred, then Rehabcart policy requires that the user purchase the replacement item at full retail price. Once shipment verification is confirmed that the warrantied item has been received at the merchant or manufacturer or vendor – returns – warehouse and has been certified defective, then a full refund of the warrantied replacement item will be credited back to the user and it shall be subject to fixed Upfront Fees or Charges.

For Example – If merchandise or product Value is Rs. 100.00/- and Upfront Fees or Charges are Rs. 50.00 /-, then Refund Credit of only balance amount Rs. 50.00/- will be refunded to the User for any International or Domestic Merchant or Manufacturer or Vendor.

Click here to know our refund policy.

RehabCart always asks for permission from its users by Terms and Conditions of E-Commerce to send the selling and offers of discounted pricing of the product. The user can stop getting email themselves by unsubscribing for email notification of different sale and offers.

In case you want any replacement part or accessory for your product, RehabCart will provide its Users with manufacturer or vendor or merchant contact information and when directed by RehabCart to do so, the User will need to speak directly with the product manufacturer in order to obtain replacement parts that were mistakenly omitted from a shipment, damaged during shipment, or to replace parts that malfunction while covered by a merchant or manufacturers or vendors warranty.

RehabCart may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.

If you see charges on your credit/debit card for purchases made on RehabCart, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven’t placed the order.

If you’re still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable RehabCart to begin an investigation.

In the event of detecting any suspicious activity, RehabCart reserves the right to cancel all past, pending and future orders without any liability. RehabCart also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability.

Order can be cancelled by User within 24 hours of placing of the order on RehabCart.com; or before the Order is processed by RehabCart.com to the merchant or manufacturer or vendor, whichever is earlier. In case, the item has been shipped, it can be only be returned and such cancellations will be subject to “Return, Restocking & Refund Policy” of RehabCart.com with Restocking Policy.

If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded. Orders made through Credit/Debit Card/Net Banking/Wallets will take 10 to 15 business days to initiate and the return will be deposited as per the payment gateway terms. For more details refer to our cancellation and refund policy.

Kindly contact us on support@rehabcart.com and we will get back to you in 2 – 5 working days. If required, we can provide remote support for you and your end-user including a dedicated phone line.

Damaged products must be reported within 24 hours of delivery receipt via Email on support@rehabcart.com along with clear pictures and videos of damage part of the product. Thereafter, Rehabcart.com shall not be responsible, whatsoever. Be sure to note any damage or poor packaging conditions when receiving and signing for packages. Be sure to save the product packaging.

The time between placing the order and shipping arrival at the User’s step is bit longer which may vary between 7 working days to 90 working days or as per the policy of merchant or manufacturer or vendor.

Product Training is conducted at RehabCart’s facilities, User facilities or on-site with the end-user. Kindly send us an e-mail on support@rehabcart.com and confirm the service charges before order request.

Most of the Products are with Installation manuals and user guide in which, we shall not provide facilities for installation and training. In case, if required, shall be charged extras with all paid air travel (2-ways), city & hotel transfers, hotel accommodation, etc. complete.

For servicing and upgradation of devices to enjoy the latest features and maintenance purposes. Kindly send us an e-mail on support@rehabcart.com and confirm the service charges before the order request.

Product redesign or engineered improvements depends on the manufacturer’s policy. Please refer to the manufacturer policy provided in product descriptions.

We may provide paid products and/or services within the service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

• CCAvenue: Their Privacy Policy can be viewed at https://www.ccavenue.com/privacy-policy.jsp
• Axis Bank Ltd.: Their Privacy Policy can be viewed at https://www.axisbank.com/privacy-policy

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Legal Basis for processing personal data Under General Data Protection Regulation (GDPR)

We may process your personal data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it’s not overridden by your rights
• For payment processing purposes
• To comply with the law
• For customization, warranty and services and after-sales support for the Product.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

RehabCart aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

If you wish to be informed what personal data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your personal data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of your personal data in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where RehabCart relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include but is not limited to: Email address, Name, Address, State, Province, ZIP/Postal code, City, Cookies, and Usage Data.

The data above mentioned may be used with manufacturers of product for warranty of the product, services and customization of the product as per your need and body structure provided by you.

We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Transit time of merchandise or products is the planned traveling time from merchant’s or manufacturer’s or vendor’s warehouse to the user. This shall include time for customs clearance at the port of entry in India. Custom clearance time depends on the availability of appropriate documents, waiting period and payment of customs clearance charges or duties if any. It can take ideally from 3 -7 working days. Kindly note that Production Lead Time and Transit time are different terms.

Times listed are for items in stock, shipping via Ground Service from the RehabCart warehouse, located in Ahmedabad, Gujarat.

North West: 7 – 10 days

South-West: 7 – 10 days

Mid-West region: 7 – 10 days

North-East: 7 – 14 days

South-East: 7 – 14 days

For Overseas/ International orders drop-shipped from the merchant’s or manufacturer’s or vendor’s warehouse may experience longer transit times depending on the time duration in manufacturing of the customized and special product, foreign location of the merchant’s or manufacturer’s or vendor’s warehouse, Shipping time, Custom Clearances, waiting period and delivery after entrance in Indian Territory.

For insurance of the product or delivery, you may directly contact the shipment company as they will be contacting you via email. You need to check your spam folder for the email if it’s not received on the mailbox. Insurance for shipment is again subject to shipment provider’s policy and terms and condition. Kindly review the terms from their website carefully before ordering. Being an online platform for connecting the products to retail users / corporate users, RehabCart is only a provider of informative support. Tracking of your shipment is subjected to input received from the Shipment Company or logistics company only.

Users can cancel the order within 24 hours of placing of the order on RehabCart.com; or before the Order is processed by RehabCart.com to the merchant or manufacturer or vendor, whichever is earlier. In case, the order has already been shipped, user can return the order. All such cancellations will be subject to “Return, Restocking & Refund Policy” of RehabCart.com with Restocking Policy.

For any return within due course of time, the product must be in new, resalable, unmarked condition, and in original and unopened packaging. Any intentional damage will be non-acceptable for return. A Return Material Authorization number (RMA) is always required. To obtain an RMA number, please contact RehabCart Customer Service at support@rehabcart.com

Due to nature of industry classification and nature of business, returns will be subjected to Restocking Fees or Charges. All merchandises or products fulfilled from any International Merchant or Manufacturer or Vendor are subject to a 50% minimum Restocking Fees or Charges. All merchandises or products fulfilled from any Domestic Merchant or Manufacturer or Vendor are subject to a 25% Restocking Fees or Charges.

To avoid Restocking Fees or Charges, kindly refer all technical specifications, consult your Rehabilitation Expert, if required; and review all merchant’s or manufacturer’s or vendor’s terms & policies before placing any Orders from Rehabcart.com.

As per RehabCart policy, orders received after 2:00 P.M. IST time will be shipped the following business day. For urgent deliveries, please contact us at support @rehabcart.com. Kindly note that for urgent deliveries, additional charges shall be applicable on the same, subject to the policies of our International and Domestic Shipping Contractors.

The user/claimant is typically required to pay for return shipping per the written terms of the manufacturer’s product warranty document. If the item is deemed to be defective by the manufacturer within the warrantable period, the product manufacturer will then decide whether to repair, replace, or refurbish the warrantied item. The replacement product will be shipped from the merchant or manufacturer or vendor warehouse to the user, at the risk, liabilities, and cost of the user’s only.